FAQS

 1.Quality and Materials
 
- Q: What materials are your jewelry made of?
A: Our jewelry is crafted from a variety of high - quality materials. We use genuine precious metals like 14K and 18K gold, sterling silver, as well as semi - precious and precious gemstones such as amethyst, turquoise, nature pearls and diamonds. Somes are not nature, we also list it in the materials.
 
- Q: How do I know the quality of the gemstones in your jewelry?
A: All our gemstones are carefully selected by our experienced gemologists.
 
2. Sizing

- Q: What if the necklace I order is too long or too short?
A: Many of our necklaces come with adjustable clasps that allow you to customize the length to some extent. If you still need a different length, contact our customer service team. We may be able to provide additional links or shorten the chain for you, depending on the design.
 
3. Ordering and Delivery
 
- Q: How long does it take to process an order?
A: Most in - stock jewelry items are processed within 2- 4 business days.
 
- Q: What shipping methods do you offer?
A: We offer small parcel shipping, which usually takes 2-4 weeks for delivery, and express shipping, which can deliver your jewelry within 6-12 business days. Shipping times may vary depending on your location. All orders are shipped with tracking numbers, so you can monitor the progress of your delivery.
 
4. Care and Maintenance
 
- Q: How do I clean my jewelry?
A: For gold and silver jewelry, you can use a soft, lint - free cloth to gently wipe away dirt and oils. For gemstone - set jewelry, avoid using harsh chemicals. A mild soap and water solution can be used for a more thorough clean, followed by a gentle rinse and drying. For diamond - studded jewelry, a jewelry - specific diamond cleaner can help maintain its sparkle.
 
- Q: Can I wear my jewelry while swimming or showering?
A: We recommend removing your jewelry before swimming or showering. Chlorine in swimming pools and chemicals in soaps can damage the metal and gemstones over time. Prolonged exposure to water can also cause tarnishing of silver jewelry.
 
5. Returns and Exchanges
 
- Q: What is your return policy?
A: We have a 30 - day return policy. If you're not satisfied with your jewelry purchase, you can return the item in its original condition, with all tags and packaging intact, within 30-days from the date of purchase. We'll issue a full refund to the original payment method.
 
- Q: Can I exchange a jewelry item?
A: Yes, you can exchange your jewelry item within the 30 - day return period within 30-days from the date of purchase.. Contact our customer service team to initiate the exchange process. Please note that shipping costs for exchanges are the responsibility of the customer.

6. Shipping time

Shipping time: 2-4 weeks by post air mail. So please wait it with more patience.

7. Jewelry care:

 A:Clean jewellery with mild, unscented soap and water to remove sweat and grime       

 B. Avoid acidic solutions and harsh chemicals like perfume 

 C.Store jewellery in a cool, dry place.

Notice:

1--Natural materials inevitably have imperfections and differences in bead size, which are not considered quality issues.
         

2--Manual measurement, please allow for an error of 1-2 mm